SERVICES

CXS has developed a range of packaged service offerings to help organisations no matter what stage of their CX journey they are at.  Insightful consulting services are available to help Diagnose your 'Current State' and Design your 'Desired Future State' CX programmes.

Implementation services are also available to Deliver your CX programme which may or may not include some of the software solutions that CXS distributes.

Additionally CXS can offer advisory and project management services to help Track & Analyse your CX programme results. One thing we know for sure is that your requirements will change and evolve over time as the programme grows and develops in maturity.  Our Programme Success Services ensure that your customer’s journey with your organisation remains on track.

 
 

SERVICES

 
 
CX ASSESSMENT
CUSTOMER CENTRICITY ASSESSMENT
JOURNEY MAPPING
CUSTOMER ALIGNMENT AUDIT
NPS/CSAT/VOC PROGRAMMES
EMPLOYEE ENGAGEMENT PROGRAMMES
IMPLEMENTATION SERVICES
PROGRAMME SUCCESS SERVICES