ABOUT US

Customer Experience Success (CXS) is a Solution Provider specializing in Customer Experience and Customer Success programmes

CXS works with organisations that want to put the voice of the customer at the heart of their business. We offer an end to end service to Diagnose, Design and Deliver CX programmes that align to the strategic goals of your business

Additionally CXS distributes a portfolio of ‘Best of Breed’ SaaS technologies that enable organisations to continually Track and Analyze in real time what their customers are thinking

By giving your customers a voice, you can be sure to keep your customer’s journey on track by taking action on feedback and delighting them in order to…

Drive loyalty
Increase customer retention
Identify operational efficiencies
Deliver profitable growth
Differentiate based upon CX

 
 

Why is Customer Experience important?

Gartner defines customer experience management (CEM) as…

“the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy. It is a strategy that requires process change and many technologies to accomplish.”

Gartner has been tracking the growth of companies that expected to compete based upon customer experience. In 2011 it was 36%

Today, 89% of companies expect to compete on CX

This means that the bar to delight customers continues to get higher and higher.